We need to talk: Team communication in
integrated behavioral health
Live Webinar, March 27, 2018
1 to 2 p.m. EST
Registration required. Space is limited, and seats will go fast.
TWO options to participate!
Free webinar only, no CE credit
board-certified case manager (CCM) registrants ($25 fee)
Webinar audio is available only through your computer speakers.
Please test your audio and perform a system check prior to the webinar.
Please see additional information below.
Virna Little, PsyD, LCSW-r, MBA, CCM, SAP
Associate Director, Clinical Innovation
Center for Innovation in Mental Health, CUNY
Virna Little serves as associate director for clinical innovation at the Center for Innovation in Mental Health at City University of New York (CUNY) School of Public Health. Prior to that, she served 22 years at the Institute for Family Health as senior vice president, psychosocial services and community affairs. In that role, she oversaw delivery of social work, mental health and community-based services across 35 full-time and multiple part-time centers and more than 300 staff.
Little is a frequent speaker on integrating primary care and behavioral health services, collaborative care and the development of viable behavioral health services in community health settings. She earned a doctorate in psychology from California Coast University and a master's in social work from Fordham University. She holds a faculty appointment at Columbia University and Mt. Sinai.
She is a member of the Advancing Integrated Mental Health Solutions (AIMS) Center consulting team and serves as vice board chair for the Association for Clinicians for the Underserved. She is a member of the Hudson Valley American Heart Association Board and chairs the Behavioral Health Sub-Committee for the Community Health Center Association of New York. She is a member of the National Council for Community Behavioral Health Providers, American Association of Play Therapists, Social Work Managers, Society for Social Work Leaders in Healthcare, National Association of Social Workers and the American Psychological Association.
Case managers are the communication hub of the health care team. Integrating behavioral health into primary care delivery brings its own communication challenges—whether it’s a single case manager working with a variety of providers, or it’s several case managers trying to determine who should manage communication for the team. This webinar will discuss the challenges and provide best practices to enhance team communication in the integrated behavioral health environment. 
Learning Outcomes: After the presentation, participants will be able to: 
  • Outline the significance of team communication in integrated behavioral health and value-based payment models (e.g., medical home, accountable care organizations, Medicaid managed care efforts and Centers for Medicare & Medicaid Innovation Center demonstrations);
  • Describe key challenges to efficient team communication in the integrated care environment;
  • Discuss best practices for overcoming team communication challenges; and
  • Explain a process for “coordinating the coordinators,” or determining which case manager should lead when more than one case manager is working with a patient at the same time

This webinar is pre-approved by CDMS to provide one continuing education (CE) contact hour to board-certified case managers. CEs are only available to those who attend the live webinar. CEs are not available by viewing the webinar after it airs. The cost of CEs is $25 and must be paid in advance.
Each person is required to register individually to claim CEs. Groups viewing the webinar together cannot claim CEs.
Individuals will be sent an evaluation after the webinar. Once you complete your evaluation, you will be able to download a certificate of attendance if you paid for CEs, and your dashboard will be updated.
If you miss the webinar and you have registered for CEs, no refund will be issued.