Consumer Protection

Competency. Collaboration. Assurance. This is the CDMS promise to consumers.

Disability management specialists who hold the CDMS credential affirm that as professionals, they have a measurable, enhanced level of competence, knowledge, and expertise. They’re equipped and ready to help others get back to well, back to work and back to life.

Using common practice standards, the CDMS credential draws practitioners from a wide variety of disciplines. CDMS holders must remain current in their field through ongoing continuing education, and they must adhere to a strict Code of Professional Conduct. These requirements remind CDMS certificants of their obligation to the individuals they serve who are ill, injured, and/or have disabilities. The Code establishes a grievance and appeals process to protect the consumer. Complainants may use the complaint form in the Code to submit a grievance to the Commission for consideration.

Underscoring the importance of consumer protection is accreditation of the CDMS certification process by the National Commission for Certifying Agencies (NCCA). The role of the NCCA is to ensure the health, welfare, and safety of the public through accreditation of certification programs and organizations that assess professional competence.